Terms of Use
Last updated 2026-11-05
These Terms of Use (the “Terms”) govern your use of the Novella mobile application and related services (the “Service”) provided by Novella (“we”, “us”, “our”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy.
1. Your account
You sign in with Apple and are responsible for activity under your account. You may close your account at any time from within the app.
2. Your content
You keep ownership of the photographs, videos and comments you share (“Your Content”). You grant us a worldwide, non-exclusive, royalty-free licence to store, process, reproduce and display Your Content solely to operate the Service, including showing it to the members of the groups you share it with and to anyone holding a link a group’s owner has published. You confirm you have the rights needed to share Your Content.
The Service uses third-party artificial intelligence to power its features, including arranging each group’s album into moments. Signing in agrees to Your Content and related information being processed this way, as our Privacy Policy describes. It applies to every group and is part of how the Service works.
3. Storage and Novella+
Storage. The original photographs and videos in groups you own count toward your storage, whoever uploaded them. Every account includes 5 GB at no charge.
Novella+ is an auto-renewing subscription that adds storage. It is purchased through Apple and charged to your Apple ID when you confirm the purchase. It renews automatically at the end of each period at the then-current price unless you turn off auto-renew at least 24 hours before the period ends. You can manage or cancel it in your Apple ID’s subscription settings. Refunds are handled by Apple under its policies. We may change the price or the storage included, with notice as required by Apple.
When storage runs out. If your subscription ends and the groups you own hold more than your storage allows, no new photographs or videos can be added to them. If they still hold more 180 days later, we may delete content from those groups, starting with the most recently uploaded, until they fit. We will notify you, and the members of affected groups, before that date. Deleted content may be kept for a limited period before it is permanently erased.
4. Acceptable use
We have zero tolerance for objectionable content and abusive users. You must not use the Service to share, or to encourage others to share, content that:
- is unlawful, or infringes anyone’s intellectual property, privacy or other rights;
- sexually exploits or endangers minors, or is sexually explicit;
- harasses, bullies, threatens, defames or intimidates any person;
- promotes violence, hatred or discrimination against any person or group;
- is spam, malware, or otherwise misleading or harmful.
You must not abuse, impersonate or harass other users, or attempt to gain access to groups you were not invited to.
5. Reporting and enforcement
To report content or a user that breaks these Terms, email support@mynovella.app with the group and what you saw. We will review reports within 24 hours and may, at our discretion, remove the content and suspend or terminate the account of the user who shared it. The owner of a group can also remove any photograph or member from that group at any time.
6. Termination
We may suspend or terminate your access to the Service if you break these Terms. You may stop using the Service and close your account at any time.
7. Disclaimers and limitation of liability
The Service is provided “as is” and “as available”, without warranties of any kind. To the fullest extent permitted by law, we are not liable for any indirect, incidental or consequential damages, or for any loss of data, arising from your use of the Service.
8. Apple
If you obtained the app from the App Store, Apple’s Licensed Application End User License Agreement also applies. Apple is not responsible for the Service or its content.
9. Changes
We may modify these Terms at any time. Changes take effect when posted at this address. Your continued use of the Service constitutes acceptance.